ETA MELCO’s after-sales service, which is widely recognized as the best in the business, enjoys the distinction of maintaining a breakdown rate of less than one call per unit per annum.
ETA Melco is particularly successful in converting sales into service units and maintenance contracts, as it services a very high proportion of the elevators that it supplies. The company has its own storage facilities and an extensive inventory of spares to cater to any breakdowns. It offers an all-embracing maintenance scheme under which it undertakes to maintain the equipment inclusive of replacement of spare parts and call-back services 24 hours a day, 365 days of the year.
The company has approximately $7 million worth of spare parts in stock to cater to the demands of the elevators under maintenance. ETA MELCO recently bagged the comprehensive annual maintenance contract for the prestigious Red and Green line Dubai Metro Rail network.